FAQs

Are your items authentic?

Bags are authenticated using Entrupy, a solution that certifies the authenticity of luxury products using an objective, scientifically-proven approach. Bags will be provided with a certificate of authenticity unless otherwise stated.

Can I return or cancel my order?

All sales are final. Please review all pictures and ask any questions prior to making a purchase. For more enquiries, please email us at hello@luxete.com

When will my order be shipped?

Please allow 3-5 business days for your order to be processed. Local shipping within Singapore will be made via Qxpress. If you prefer your orders to be sent via Grab for additional security purposes, please contact us. 

Can I pick up my item locally?

Items can be picked up at Siglap, Singapore. Please contact us for more details. 

How can I tell the item condition?

Please refer to the listing and photos for information about the item’s condition.

• Like New: Mint condition pre-owned or new without tags

• Excellent: Lightly used but no noticeable flaws

• Good: Minor flaws or signs of wear, to be noted in the description or photos

• Fair: Obvious flaws or signs of wear, to be noted in the description or photos

Do you accept payments outside of the website?

PayNow is accepted for customers based in Singapore. Please contact us for more information.